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Voiceprint Recognition Solution

NSE NICE Voiceprint Recognition Solution - Financial Industry Intelligent Customer Service Case Sharing

 

 

According to IEK's research, Taiwan's biometrics industry can be divided into five categories: 1. sensor research and development, 2. algorithm and software design, 3. product application design, 4. manufacturing, and 5. agency marketing; The main products are access control system or attendance management system. And Nanxun's voiceprint recognition technology belongs to the fifth category, agency marketing: Nanxun Enterprise also acts as the agent of the world's top two voiceprint recognition technology platforms, NICE & VERINT, and sells, integrates, builds, and goes online in Taiwan & mainland China Maintenance and model optimization assistance

 

 

NICE

VERINT

Nuance

 

NICE Real Time Authentication (RTA)

(IAFD) Verint Identity Authentication and Fraud Detection

Nuance Security Suite, Nuance Intelligent Engagement Platform

Detecting ANI tampering mechanism (anti-spoofing)

Y

Y

Y

Verification mechanism can be applied to IVR channels with Voice Captcha to prevent synthetic or recorded playback

Y

Y

Y

Verification mechanism can be applied to customer service channels for interaction with real humans

Y

Y

Y

Continuous verification throughout the entire call, not just at the beginning (e.g., detecting identity changes during the call, such as on-behalf behaviors)

Y

N

Y

Detection of abnormal behavior (e.g., DTMF input behavior before the call, frequently calling devices; high-risk business behaviors during the call, such as high-value transfers or password changes)

Y

Y

Y

Verification mechanism can be applied to mobile app channels

Y

Y

Y

Consideration: Does it require an internet connection for registration/verification?

Y

N/Y

N/Y

Can the verification mechanism be applied to outbound call scenarios?

Y

Y

Y

Fraud detection feature: Blacklist to record voiceprints

Y

Y

Y

Fraud detection feature: Blacklist to record ANI phone numbers

Y

Y

Y

Fraud detection feature: Provide a blacklist management platform or integrate with third-party risk management platforms

Y

(NICE Actimize Risk Case Manager)

Y

Y

 (AI risk engine)

Text Dependent active engine

Y

Y

Y

Text Independent passive engine

Y

Y

Y

Is it capable of conducting 1:n Identification and 1:1 Verification?

N/Y

N/Y

N/Y

Can the same registration audio be used simultaneously in both passive and active verification scenarios? (e.g., the audio registered passively can also be used in active verification scenarios)

Y

N

Y

Can voice recognition be integrated with NLP Speech Recognition?

Y

Y

Y

[Sentiment Analysis] Can it analyze emotions?

Y

Y

N

[Keyword Spotting] Can it detect keywords?

Y

Y

Y

[Language Identification] Can it identify the language?

Y

N

Y

[Gender Identification] Can it identify gender?

Y

N

Y

            Source: Opus Research 2019