NSE, a reputable technology company in Taiwan and China, was founded in 1981. So far we have obtained the dealership with Genesys, NICE, Verint, Avaya, Qualtrics, Cisco, Microsoft, Extreme, and Mitel. And NSE has over hundreds of clients that are from various domains: banking, insurance, logistics, e-commerce, hotel industry, government agencies, and much more. For the past few years, we actively promote products that are ABC (AI, Big Data, Cloud) related such as Voice Biometrics, Speech Analytics,XM (Experience Management) and RPA (Robotic Process Automation). NSE always stays on top of the technology trends and provides the latest solutions to our customers. And we are more than delighted to witness our customers success because of our professional service.

Personalization is no longer a luxury — it has become a basic expectation for customers. Today’s customers want every interaction to be tailored to their unique needs and preferences, and they expect these experiences to be seamlessly connected across all touchpoints. To deliver personalization at scale, businesses must rely on deep customer insights — insights that are built on comprehensive, unified data. However, many organizations continue to struggle with a long-standing challenge: data silos. A joint research report by Avaya and Forrester, "From Automation to Orchestration: The AI-Powered Future of Customer Experience," explores the barriers caused by data fragmentation and how companies can overcome these limitations to unlock the full potential of AI-driven personalization. This article will also examine how businesses can address the challenge of data silos and leverage the critical role of AI — showcasing how the Avaya Infinity™ platform enables true, scalable personalized experiences.