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By 2020, customers will manage 85% of their relationships with companies by self-service (Source: Gartner).



What is RPA?

  • Robotic - An entity which is capable of being programmed by a computer for doing complex tasks. In terms of RPA, this task would be to mimic human actions. 
  • Process - A sequence of actions or steps taken in order to achieve a particular end.
  • Automation - When a task happens automatically without human intervention. 

RPA - Mimicking human behavior to execute a sequence of steps/actions which leads to a meaningful end without human intervention. 


Why RPA?

  • Lower Costs
  • Improved Efficiency
  • Elimination of Human Error
  • Eliminates Customer Pain Points
  • Improved Capacity for SLA analysis



  • Enterprise-grade solution.

    • Meets the strictest security standards.

    • Includes a robot control room framework.

    • The largest automation projects in the market.


  • Winning combination of attended and un-attended automation.


  • Part of a wider portfolio of NICE solutions.
    • Desktop Analytics to identify automation opportunities.
    • Integrated in Back Office Suite & full NICE portfolio. 
    • NSE NICE Nexidia Integration with text and voice analytics.


  • Innovation with AI Capabilities.
    • Covering a wider range of automation use cases, involving higher complexity.


  • Experience and proven success.


  • NICE is a &1BN company.


  • Long track record of automation.


  • NSE is the first company in Taiwan that successfully deployed RPA solution.


For more information: NSE NICE RPA