NEW SOUTHERN ENGINEERING ENTERPRISES CO., LTD.

NEW SOUTHERN ENGINEERING ENTERPRISES CO., LTD. was established in  1981 and is a well-known professional distributor in Taiwan. Its represented products include Genesys、 Avaya、 Cisco and other Omnichannel - Enterprise Communication / Customer Service / Outbound Systems , as well as the world’s top two market share leaders NICE and VERINT multimedia recording platforms . All of our technical teams are certified by original vendors , and we provide complete and forward-looking solutions based on customers’ actual needs.

NSE has integrated  AI (Artificial Intelligence) applications , Big Data Analytics, and diversified cloud deployment development with coummunication platform such as Voicebot and Chatbot. In enterprise data analytics applications, we have introduced semantic analysis solutions: converting large amounts of complex audio data through phonetic and text analysis technologies to understand conversational content, and providing clients with tools to predict future trends and support business decision-making. In addition, we have introduced RPA (Robotic Process Automation) , enabling fully or semi-automated workflow design to handle repetitive and labor-intensive tasks, and deploy them across diverse scenarios.

 NSE provides professional services that enable our clients to achieve higher profits at lower cost & risk, delivering unparalleled value.

Overall Solutions by NSE

Service Coverage

NSE adheres to a customer-first philosophy and sustainable business practices, striving for high customer satisfaction,building customer loyalty, and fostering long-term mutually beneficial partnerships. Over the years, NSE has built a large customer base across finance, telecommunications, manufacturing, services, food, logistics, and government sectors. To continuously improve service quality, NSE has developed a new customer service and maintenance management system, providing standardized service processes and delivering the most professional and efficient service experience.

• Learn more about NSE Genesys Cloud - Omnichannel Cloud Customer Service System
• Learn more about NSE Jabra Devices
• Learn more about NSE Deployment Case Studies – Multi-Architecture Integration & Use Cases