With the growth of online and mobile communication and the use of emerging digital channels and social media, it has become a major trend throughout the customer journey. Customers increasingly expect the financial industry to provide real-time responses through any channel, anytime, and anywhere. The rapidly changing environment requires the financial industry to optimize its customer experience management and enhance the capabilities of intelligent customer service centers. To anticipate customer needs and situations, it is essential to adopt proactive emerging channels and recognize the solutions needed to respond accurately and consistently. This extends beyond the customer service center to branch offices, mobile representatives, or operation centers. In this rapidly evolving environment, innovative technologies are needed to support a more comprehensive customer experience.

NSE Avaya provides appropriate solutions to alleviate this burden and deliver high ROI for businesses.

Avaya Aura® Communication Manager
Avaya Media Gateway
Avaya Call Management System
Avaya Workforce Optimization & Management
Avaya IP phone Device
Avaya Breeze® Platform