Voiceprint Recognition Solution
NSE NICE Voiceprint Recognition Solution - Financial Industry Intelligent Customer Service Case Sharing
According to IEK's research, Taiwan's biometrics industry can be divided into five categories: 1. sensor research and development, 2. algorithm and software design, 3. product application design, 4. manufacturing, and 5. agency marketing; The main products are access control system or attendance management system. And Nanxun's voiceprint recognition technology belongs to the fifth category, agency marketing: Nanxun Enterprise also acts as the agent of the world's top two voiceprint recognition technology platforms, NICE & VERINT, and sells, integrates, builds, and goes online in Taiwan & mainland China Maintenance and model optimization assistance
|
NICE |
VERINT |
Nuance |
|
NICE Real Time Authentication (RTA) |
(IAFD) Verint Identity Authentication and Fraud Detection |
Nuance Security Suite, Nuance Intelligent Engagement Platform |
Detecting ANI tampering mechanism (anti-spoofing) |
Y |
Y |
Y |
Verification mechanism can be applied to IVR channels with Voice Captcha to prevent synthetic or recorded playback |
Y |
Y |
Y |
Verification mechanism can be applied to customer service channels for interaction with real humans |
Y |
Y |
Y |
Continuous verification throughout the entire call, not just at the beginning (e.g., detecting identity changes during the call, such as on-behalf behaviors) |
Y |
N |
Y |
Detection of abnormal behavior (e.g., DTMF input behavior before the call, frequently calling devices; high-risk business behaviors during the call, such as high-value transfers or password changes) |
Y |
Y |
Y |
Verification mechanism can be applied to mobile app channels |
Y |
Y |
Y |
Consideration: Does it require an internet connection for registration/verification? |
Y |
N/Y |
N/Y |
Can the verification mechanism be applied to outbound call scenarios? |
Y |
Y |
Y |
Fraud detection feature: Blacklist to record voiceprints |
Y |
Y |
Y |
Fraud detection feature: Blacklist to record ANI phone numbers |
Y |
Y |
Y |
Fraud detection feature: Provide a blacklist management platform or integrate with third-party risk management platforms |
Y (NICE Actimize Risk Case Manager) |
Y |
Y (AI risk engine) |
Text Dependent active engine |
Y |
Y |
Y |
Text Independent passive engine |
Y |
Y |
Y |
Is it capable of conducting 1:n Identification and 1:1 Verification? |
N/Y |
N/Y |
N/Y |
Can the same registration audio be used simultaneously in both passive and active verification scenarios? (e.g., the audio registered passively can also be used in active verification scenarios) |
Y |
N |
Y |
Can voice recognition be integrated with NLP Speech Recognition? |
Y |
Y |
Y |
[Sentiment Analysis] Can it analyze emotions? |
Y |
Y |
N |
[Keyword Spotting] Can it detect keywords? |
Y |
Y |
Y |
[Language Identification] Can it identify the language? |
Y |
N |
Y |
[Gender Identification] Can it identify gender? |
Y |
N |
Y |
Source: Opus Research 2019
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