NICE RTA

NSE NICE Real Time Authentication

Voice is the password.

NSE NICE provides a complete voiceprint authentication platform.

Traditional identity verification - using personal data (KBA) for identity verification.

• Poor customer experience.
• Requires longer Average Handle Time (AHT).
• Higher risk of fraud loss.

NSE NICE offers a text-independent real-time voice biometric authentication solution.

Moving from asking "Who are you?" to "How can I assist you?"

NSE NICE Voiceprint Recognition - Real-Time Fraud Prevention:

Compared to the text-based (voluntary registration) approach for voiceprint recognition, customers are not required to actively recite standardized phrases to enroll in biometric identification.

• Seamless registration and authentication aim to enhance the overall customer experience.
• A single voiceprint registration is applicable across multiple channels (live customer service, IVR, mobile apps).
• Customers do not need to exert effort for registration and identity verification.
• High registration success rates.

NSE NICE Voiceprint Recognition - Real-Time Fraud Prevention

• Utilizing voice biometrics, monitor blacklists within seconds to identify fraudsters → Prevent account misuse and online scams.
• Instantly notify customer service and provide guidance simultaneously → Identify and promptly block fraudsters in real-time.
• Immediately send notifications to risk management supervisors → Without negatively impacting customer experience.

NSE NICE Voiceprint Recognition Advantages:

• NSE NICE offers a comprehensive intelligent customer service solution.
• The NSE NICE Voiceprint Recognition platform seamlessly integrates with the NICE Actimize risk management system.
• Integration with different switches and CTI brands is possible.
• NSE NICE provides real-time guidance for handling various call scenarios.
• The solution can be integrated with RPA process automation robots for real-time customer service guidance.
• NSE NICE is the only vendor currently deploying voiceprint recognition in large-scale customer service centers.

SOURCE: OPUS Research (2019）

X-Axis - Market Position:

ØMarket customer share

Y-Axis - Breadth of Offering:

ØProduct functionality diversity (language support, multi-channel support, multiple deployment options, diverse registration and verification methods, integration with other authentication methods, etc.)

Ellipse Size Represents: 

ØCompany status (fraud loss capability, company organization, R&D investment, revenue/profit, SLA)

ØPartner relationships and positioning – Partner cooperation is a critical success factor for project integration and development (e.g., integration with IVR, customer service CRM, web, mobile, etc.)

• Click here to learn more about NSE NICE Multimedia Recording System.
• Click here to learn more about NSE Verint Multimedia Recording System.
• Click here to learn more about NSE Verint Intelligent Customer Service - Voiceprint Recognition.
• Click here to learn more about NSE Genesys Omnichannel Intelligent Customer Service Platform.