NICE RPA

NSE NICE RPA

By 2020, customers will manage 85% of their relationships with companies by self-service (Source: Gartner).

What is RPA?

• Robotic - An entity which is capable of being programmed by a computer for doing complex tasks. In terms of RPA, this task would be to mimic human actions. 
• Process - A sequence of actions or steps taken in order to achieve a particular end.
• Automation - When a task happens automatically without human intervention. 

RPA - Mimicking human behavior to execute a sequence of steps/actions which leads to a meaningful end without human intervention. 

Why RPA?

• Lower Costs
• Improved Efficiency
• Elimination of Human Error
• Eliminates Customer Pain Points
• Improved Capacity for SLA analysis

Why NSE NICE RPA?

• Enterprise-grade solution.

  • Meets the strictest security standards.

  • Includes a robot control room framework.

  • The largest automation projects in the market.

• Winning combination of attended and un-attended automation.

• Part of a wider portfolio of NICE solutions.
  • Desktop Analytics to identify automation opportunities.
  • Integrated in Back Office Suite & full NICE portfolio. 
  • NSE NICE Nexidia Integration with text and voice analytics.

• Innovation with AI Capabilities.
  • Covering a wider range of automation use cases, involving higher complexity.

• Experience and proven success.

• NICE is a &1BN company.

• Long track record of automation.

• NSE is the first company in Taiwan that successfully deployed RPA solution.

For more information: NSE NICE RPA