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NICE Recording

NICE Omni-Channel Multimedia Recording System   



The Importance of the Omni-Channel Multimedia Recording System

The NICE Omni-Channel Multimedia Recording System records interactions between customer service representatives and clients, enabling improvements in customer service to enhance the quality of the service center and ensure the well-being of customer service personnel. This system significantly reduces unnecessary disputes, minimizes risks and responsibilities, and generates more customer value while reducing operational costs.



Introduction to the NICE Omni-Channel Multimedia Recording System

  • Product Solution Architecture


  • High Compatibility - Supports world-leading switch platforms such as Avaya, Cisco, Genesys, Siemens, Aspect, and others.
  • Cost-Effective - A single server can handle up to 5000 recording channels, allowing simultaneous recording, screen capturing, and archiving, thereby reducing the number of required servers.
  • Real-Time Streaming - Utilizes real-time streaming technology for various applications. 
  • Non-Redundant Recording - Each call is recorded twice but archived only once, ensuring 100% recording.
  • High Reliability - Supports full virtualization and secure backup mechanisms to reduce risks effortlessly.
  • Security - Enhanced security and compliance through encryption, multi-layered system architecture, and permission controls, fully compliant with GDPR, PCI, and HIPAA standards.
  • Powerful Search Management Tools - Offers Engage Search tool, enabling IT personnel and business users to search based on any metadata, enhancing productivity and management efficiency. 
  • User-Friendly - Google-like input box automatically filters and sorts relevant records by relevance/type after entering the search query.
  • Feature-Rich - Supports searching based on all query keywords (e.g., phone numbers, agent ID, systemID, UCID, etc.) and media types.
  • Instant Access - Allows direct playback, sharing, or management of search results.
  • API - Provides APIs for third-party system integration.


Application Scenarios

  • Customer Service
  • Telemarketing
  • Financial Transactions
  • Insurance and Banking
  • Government Agencies
  • Shipping and Transportation
  • Medical Facilities
  • Police and Fire Departments


Why Choose NSE NICE Omni-Channel Multimedia Recording System

  • NICE (NASDAQ: NICE) is a global leader in customer service contact centers and enterprise software solutions, dedicated to Customer Experience Management. They have developed a series of value-added products to enhance customer experience and satisfaction.
  • Moreover, in addition to their extensive experience in large-scale recording system implementations, NICE holds the prestigious Gold Partner certification, which signifies successful collaborations and communication with the original manufacturer.