The NICE Omni-Channel Multimedia Recording System records interactions between customer service representatives and clients, enabling improvements in customer service to enhance the quality of the service center and ensure the well-being of customer service personnel. This system significantly reduces unnecessary disputes, minimizes risks and responsibilities, and generates more customer value while reducing operational costs.

Introduction to the NICE Omni-Channel Multimedia Recording System

Product Solution Architecture

High Compatibility - Supports world-leading switch platforms such as Avaya, Cisco, Genesys, Siemens, Aspect, and others.
Cost-Effective - A single server can handle up to 5000 recording channels, allowing simultaneous recording, screen capturing, and archiving, thereby reducing the number of required servers.
Real-Time Streaming - Utilizes real-time streaming technology for various applications.
Non-Redundant Recording - Each call is recorded twice but archived only once, ensuring 100% recording.
High Reliability - Supports full virtualization and secure backup mechanisms to reduce risks effortlessly.
Security - Enhanced security and compliance through encryption, multi-layered system architecture, and permission controls, fully compliant with GDPR, PCI, and HIPAA standards.
Powerful Search Management Tools - Offers Engage Search tool, enabling IT personnel and business users to search based on any metadata, enhancing productivity and management efficiency.

User-Friendly - Google-like input box automatically filters and sorts relevant records by relevance/type after entering the search query.
Feature-Rich - Supports searching based on all query keywords (e.g., phone numbers, agent ID, systemID, UCID, etc.) and media types.
Instant Access - Allows direct playback, sharing, or management of search results.

API - Provides APIs for third-party system integration.

Application Scenarios

Customer Service
Telemarketing
Financial Transactions
Insurance and Banking
Government Agencies
Shipping and Transportation
Medical Facilities
Police and Fire Departments

Why Choose NSE NICE Omni-Channel Multimedia Recording System

NICE (NASDAQ: NICE) is a global leader in customer service contact centers and enterprise software solutions, dedicated to Customer Experience Management. They have developed a series of value-added products to enhance customer experience and satisfaction.
Moreover, in addition to their extensive experience in large-scale recording system implementations, NICE holds the prestigious Gold Partner certification, which signifies successful collaborations and communication with the original manufacturer.