1	Hsin Chung Natural Gas Co., Ltd. signed a contract with NSE to deploy the Genesys Cloud omnichannel communication platform.
2	A well-known shared parking company partnered with NSE to implement Genesys Cloud + AI applications to reduce FAQ response labor costs.
3	Mead Johnson Nutrition Taiwan signed with NSE to deploy the Genesys Cloud omnichannel communication platform.
4	Bausch + Lomb Taiwan partnered with NSE to implement the Genesys Cloud omnichannel communication platform.
5	Anue Investment Advisory Co., Ltd. signed with NSE to deploy the Genesys Cloud omnichannel communication platform.
6	CommonWealth Magazine Group partnered with NSE to implement the Genesys Cloud omnichannel communication platform.
7	A well-known asset management investment company partnered with NSE to deploy the Genesys omnichannel customer service platform.
8	Hotai Service Marketing Co., Ltd. (DAIKIN Air Conditioning) partnered with NSE to deploy the Genesys Cloud omnichannel customer service system.
9	A well-known restaurant chain group partnered with NSE to implement automated reservation services using Genesys Cloud + AI applications.
10	A well-known digital payment platform company partnered with NSE to deploy the Genesys Cloud omnichannel customer service system.

NSE Genesys Cloud Advantages

NSE is both a Genesys Engage on-premise solution partner and a Genesys Cloud partner. We have multiple Genesys-certified GCP engineers and extensive customer implementation experience.
Genesys has a comprehensive ecosystem, including partnerships with Salesforce, Adobe, AWS, Google, Microsoft, and Zoom. This enables customers to go live quickly after deployment. NSE can also flexibly integrate with customers’ existing internal systems.
Genesys Cloud Solution is recognized as a Leader in the 2025 Gartner Contact Center as a Service (CCaaS) report.
The cloud architecture runs on AWS – Amazon Web Services with high stability and a 99.99% SLA (Service Level Agreement). Genesys is currently the only cloud communication platform built with a Microservices architecture, allowing smooth handling of traffic spikes and providing stronger redundancy mechanisms.
Both Contact Center and Unified Communications support Omnichannel capabilities (Voice, Facebook, Line, WeChat, WebChat, Video, etc.) with unified routing, service management, and monitoring reports.
Genesys Cloud releases weekly updates every Wednesday. Agents simply refresh their browser to access new features without additional budget or IT downtime.
Genesys Cloud supports existing telecom carriers, allowing companies to retain their original service numbers.
Using WebRTC technology, remote and mobile work can be enabled easily. Agents and staff only need Chrome or Edge browsers to log in (Anywhere / Anytime).
Genesys Cloud has strategic integration with Google CCAI VoiceBot and ChatBot for intelligent customer service. NSE also has experience integrating Genesys with OpenAI ChatGPT to provide AI-powered text and voice customer service.
Advanced analytics tools help businesses analyze call surges without revenue growth, identify abandoned calls and initiate callbacks to improve sales and customer experience, and perform cross-analysis of call frequency and conversion rates.
CallBack virtual queue reduces abandoned calls (Abandon Rate) and improves customer experience.
Co-Browse functionality allows agents to remotely guide customers through webpages, improving e-commerce service and sales performance.
NSE Genesys Outbound Dialer improves outbound call connection rates, reduces employee frustration, and significantly increases the efficiency of telesales centers.
NSE Genesys WEM workforce management solutions support better training, service quality, reduced employee turnover, higher sales success rates, and deeper insights into employees and customers.
NSE Genesys supports WebCall (browser-based calling), reducing telecom costs and improving customer experience and conversion rates.

NSE Genesys Cloud Security & Compliance

Genesys Cloud complies with ISO27018 and ISO27001 standards.
Data Storage and Backup: Customer data is encrypted using AES-256 Server-Side Encryption (SSE) and stored separately in AWS S3 with strict access control and permission mechanisms.
Penetration Testing: Independent security authorities conduct annual system risk assessments and penetration tests, and reports can be provided upon request.
Firewall Services: Genesys Cloud uses AWS Security Groups to secure all inbound and outbound data traffic. Security policies are reviewed every six months.
Intrusion Testing: Successfully passed security penetration testing and meets PCI DSS compliance requirements.
Communication Encryption: All communication channels (browser, mobile apps, etc.) use HTTPS, SRTP, and TLS v1.2 encryption protocols.
Recording Encryption: All voice recordings and chat transcripts are encrypted, and customers may also implement their own local key encryption.
Encryption Standards: Genesys Cloud uses industry-standard AES encryption algorithms compliant with FIPS 197, TLS 1.2+, and AWS Server-Side Encryption.
Audit and Monitoring: All security-related operations are logged and retained for one year. Customers can retrieve logs via UI or API.
Access Control: Comprehensive access control mechanisms protect customer data, including strict password length, complexity, validity period, and login attempt limits.
Business Continuity & Disaster Recovery: Genesys Cloud operates across multiple AWS Availability Zones to ensure high availability and redundancy. Even if a single data center fails, SLA commitments remain unaffected.
Overall service Recovery Time Objective (RTO) approaches zero.

NSE Genesys Cloud Licensing Options

Based on customer functional requirements and budget, we provide four licensing options:

Genesys CX1 -> Voice Only
Genesys CX2 -> Omnichannel
Genesys CX3 -> CX2 + AI + WEM
Genesys CX4 -> CX3 + Enhanced AI