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Verint Recording

Verint Intelligent Call Recording

Many organizations record the interactions between their customers and employees for liability protection, compliance, and quality management purposes.While these recordings can contain

massive amounts of useful information, extracting actionable intelligence from them quickly can

be challenging.

 

Verint® Intelligent Call Recording™ is a single, prepackaged solution that couples voice recording with the power of speech processing,helping you realize more value from captured interactions. Designed for business and IT users, this innovative software can capture, index,and retrieve voice, video, chat, text, email, and screen interactions from traditional time-division multiplex (TDM), Internet Protocol (IP), Session Initiated Protocol (SIP), and advanced unified communication platforms.Moreover, it can automate call tagging using out-of-the-box call disposition topics, as well as topics that you define.

 

With Verint Intelligent Call Recording, you can quickly search, replay, and report on calls by topic, which can dramatically reduce cost and time required for call reviews. The solution can even apply multiple tags to a single call — a benefit for long or complex calls — and provide alerts based on call disposition thresholds. Content-driven dashboards and intuitive reporting can help you gain a deeper understanding of why customers are calling, so you can take action.

 

Because Verint Intelligent Call Recording is part of our unified suites for workforce optimization and security, fraud, and compliance, it can work seamlessly with other solutions within the suites, such as Verint Quality Management™, Verint Workforce Management™, Verint Speech Analytics™, Verint Desktop and Process Analytics™,and Verint Identity Authentication and Fraud Detection™ to deliver unique business process workflows that can deliver greater value.

 

 

 

 

Key Benefits

  • Provides a full-time, enterprise recording and archiving solution to help enhance compliance,reduce liability, and support customer engagement management.
  • Captures voice, video, and text interactionsacross multiple channels — including PBX, VoIP,chat, digital collaboration, email, mobile voice/SMS, trading turrets, and face-to-face — via a single recording system.
  • Captures employee screen data and keystrokespassively, either concurrently during theinteraction, or standalone during back-officeuser activities, without the need for programmingor deep integration.
  • Incorporates the power of speech processingfor automatic call disposition, with faster,more accurate search, replay, and reporting bykey call topic

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Verint. Powering Actionable Intelligence® 

Verint® is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today,more than 10,000 organizations in over 180 countries — including over 80 percent of the Fortune 100 — count on Verint solutions to make more informed, effective, and timely decisions.