Compared to the text-based (voluntary registration) approach for voiceprint recognition, customers are not required to actively recite standardized phrases to enroll in biometric identification.

Seamless registration and authentication aim to enhance the overall customer experience.
A single voiceprint registration is applicable across multiple channels (live customer service, IVR, mobile apps).
Customers do not need to exert effort for registration and identity verification.
High registration success rates.

NSE NICE Voiceprint Recognition - Real-Time Fraud Prevention

Utilizing voice biometrics, monitor blacklists within seconds to identify fraudsters → Prevent account misuse and online scams.
Instantly notify customer service and provide guidance simultaneously → Identify and promptly block fraudsters in real-time.
Immediately send notifications to risk management supervisors → Without negatively impacting customer experience.

NSE NICE Voiceprint Recognition Advantages:

NSE NICE offers a comprehensive intelligent customer service solution.
The NSE NICE Voiceprint Recognition platform seamlessly integrates with the NICE Actimize risk management system.
Integration with different switches and CTI brands is possible.
NSE NICE provides real-time guidance for handling various call scenarios.
The solution can be integrated with RPA process automation robots for real-time customer service guidance.
NSE NICE is the only vendor currently deploying voiceprint recognition in large-scale customer service centers.

SOURCE: OPUS Research (2019）

X-Axis - Market Position:

ØMarket customer share

Y-Axis - Breadth of Offering:

ØProduct functionality diversity (language support, multi-channel support, multiple deployment options, diverse registration and verification methods, integration with other authentication methods, etc.)

Ellipse Size Represents:

ØCompany status (fraud loss capability, company organization, R&D investment, revenue/profit, SLA)

ØPartner relationships and positioning – Partner cooperation is a critical success factor for project integration and development (e.g., integration with IVR, customer service CRM, web, mobile, etc.)