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SAN FRANCISCO, March 27, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in experience orchestration, has been named a Leader in "The Forrester Wave™: Contact Center as a Service, Q1 2023." The company's Genesys Cloud CX™ platform received the highest scores possible in the artificial intelligence (AI) architecture, workforce optimization and customer self-service criteria, and among the highest scores in the outbound capabilities criteria. With this placement, Genesys has been named a Leader by Forrester across the company's four customer experience priorities.

Moscow, Russia, August 13, 2019 — Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, in cooperation with CROC, implemented a project to modernize the infrastructure of contact center for Raiffeisenbank, one of the top banks within Russian financial market. The project enabled Raiffeisenbank to create new branches quickly and efficiently.

Santa Clara, Calif. – August 8, 2019 — Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, announced today that TMC, a global, integrated media company, has awarded the Avaya OneCloud™ unified communications and contact center platform a 2019 Communications Solutions Products of the Year Award.

Avaya Holdings Corp. (NYSE: AVYA) and Standard Chartered Bank announced their collaboration on a long-term customer experience transformation project. By deploying Avaya OneCloud private cloud solutions, they aim to meet the fast-paced, digital lifestyle needs of Standard Chartered Bank's customers.