NICE Enlighten AI | Become an Expert in the Field of Generative AI

New generative AI technology is continuously sparking interest in the future of customer experience (CX), with the potential to transform how brands interact with their customers.

CX leaders who wish to deepen their understanding of artificial intelligence can utilize this quick reference guide to help their teams fully grasp the fundamentals and understand the key points to consider in new solutions built with generative AI technology.

<Artificial Intelligence Impact Wave>

67% of organizations have not yet incorporated AI into their knowledge management strategies.

However, data indicates that AI's impact on the market is steadily increasing, providing a competitive advantage for organizations that are already prepared for or planning to adopt AI technology.

Volume of automated transactions by 2025

The impact of artificial intelligence on jobs

<NICE Enlighten AI Drives CX Enhancement>

ENLIGHTEN COPILOT

A centralized conversational AI that facilitates smarter interaction guidance, personalized coaching, and task automation opportunities, thereby optimizing the experience for agents and supervisors.

ENLIGHTEN AUTOPILOT

A newly launched consumer-facing conversational AI solution, based on trusted company knowledge, capable of providing responses aligned with business goals, delivering a fully personalized experience.

ENLIGHTEN COPILOT

By proactively uncovering AI-driven optimization and automation opportunities, it accelerates the execution capabilities of all CX leaders, unlocking unprecedented power to bring new breakthroughs to your CX operations.