Renowned creator and original star of the Tony Award-winning Broadway musicals "Hamilton" and "In the Heights," Lin-Manuel Miranda, announced as celebrity keynote speaker.

The annual Customer Experience (CX) event will feature leaders from Coca-Cola bottlers sales and service, InterContinental Hotels Group, National Domestic Violence Hotline, Blue Cross Canada, Voya Financial, and other companies, who are leveraging artificial intelligence to enhance customer and employee loyalty.

San Francisco – April 18, 2024 – Genesys®, the global cloud leader in AI experience orchestration, announced Xperience 2024, its annual CX event. The three-day event, taking place from May 13 to 15 at the Gaylord Rockies Resort & Convention Center in Denver, will provide insights to help businesses harness the transformative potential of AI to build customer and employee loyalty. Lin-Manuel Miranda, creator and original star of the Tony Award-winning Broadway musicals "Hamilton" and "In the Heights," will join Genesys Chairman and CEO Tony Bates as a featured speaker.

During the keynote address, Bates will share his vision for the future, focusing on developing and implementing AI in a human-centric manner to transform customer and employee relationships. Miranda will discuss with Bates how empathy and innovation are used in the creative process to enhance and establish connections with people from diverse backgrounds.

In today's Customer Experience (CX) landscape, organizations of all sizes and industries face immense pressure to provide personalized experiences with every interaction. Xperience 2024 will feature insights from some of today's most forward-thinking organizations, including Blue Cross Canada, Coca-Cola bottlers sales and service, IHG, M&T Bank, Missouri Department of Social Services, National Domestic Violence Hotline, Voya Financial, and others. These technology and CX leaders will share how they use AI and automation to increase customer satisfaction, improve employee efficiency and retention, and optimize business operations.

Xperience 2024 Highlights:

Genesys Xperience 2024 will inspire attendees to boldly step into the future of AI-driven experience orchestration. From C-level executives to CX experts and IT professionals, participants will gather with top industry analysts and influencers; the Genesys partner ecosystem; and connect with innovators of the Genesys Cloud™ platform, participate in breakout sessions, and watch live demonstrations.

They will also have the opportunity to explore customer-led roundtables and learn how Genesys' latest advancements in AI, digitalization, workforce engagement management, and journey management are helping businesses drive meaningful outcomes through expanded personalization.