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Renowned creator and original star of the Tony Award-winning Broadway musicals "Hamilton" and "In the Heights," Lin-Manuel Miranda, announced as celebrity keynote speaker.
NICE CXone Expert is an intelligent knowledge management solution designed to respond to customer needs when they arise, enabling customers to easily find accurate answers through self-service. Expert is part of the CXone cloud-native platform, optimizing enterprise information content to enhance customer experiences seamlessly through self-service, starting from internet searches and extending across various web pages, chatbots, and digital channels.
Employee Engagement Management Tool (EEM) EEM facilitates the achievement of your organization's customer service objectives with greater ease and efficiency. It intelligently identifies solutions for personnel gaps, proactively manages agent communications, and automatically adjusts schedules within the NICE scheduling management system. This ensures that agent resources meet customer demands while eliminating daily operational pressures.
Recently, global leader in communication and collaboration solutions, Avaya, has been recognized as a Leader in the Aragon Research Globe™ for Intelligent Contact Centers report (2024 edition) for the fifth consecutive year, with its Avaya Experience Platform™.
The Voicebot AI of NSE Intelligent Customer Service is practically applied on the Avaya and Genesys communication platforms.
Ensure Data Sovereignty, Gain Customer Trust, and Navigate Regulatory Compliance Today, businesses are eager to leverage cloud technology to gain a competitive edge, especially in creating an exceptional customer experience for contact centers. Unfortunately, concerns about data sovereignty can be a roadblock for Canadian businesses on the path to cloud migration.
NSE Intelligent Customer Service Voicebot AI, utilizing Google CCAI or ChatGPT, facilitates the reservation process in self-service channels! Whether on a local or cloud-based omnichannel communication platform, it seamlessly integrates API connections to internal corporate systems and provides RPA process robots. This ensures a seamless connection to various platforms. Finally, by employing Google CCAI or ChatGPT to analyze conversation requirements, the voice robot completes the response process, achieving the goal of intelligent customer service.
An award-winning meeting combination certified by Teams & Zoom, serving as your invaluable assistant for small-scale meetings!
SAN FRANCISCO, March 27, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in experience orchestration, has been named a Leader in "The Forrester Wave™: Contact Center as a Service, Q1 2023." The company's Genesys Cloud CX™ platform received the highest scores possible in the artificial intelligence (AI) architecture, workforce optimization and customer self-service criteria, and among the highest scores in the outbound capabilities criteria. With this placement, Genesys has been named a Leader by Forrester across the company's four customer experience priorities.
Moscow, Russia, August 13, 2019 — Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, in cooperation with CROC, implemented a project to modernize the infrastructure of contact center for Raiffeisenbank, one of the top banks within Russian financial market. The project enabled Raiffeisenbank to create new branches quickly and efficiently.