We are at the forefront of AI transformation in contact centers, offering cutting-edge solutions that completely change the way contact centers operate. AI has become a powerful tool, providing a range of applications that can automate daily tasks, enhance customer experiences, and increase overall operational efficiency.

We are at the forefront of AI transformation in contact centers, offering cutting-edge solutions that completely change the way contact centers operate. AI has become a powerful tool, providing a range of applications that can automate daily tasks, enhance customer experiences, and improve overall work efficiency.

New generative AI technology is continuously sparking interest in the future of customer experience (CX), with the potential to transform how brands interact with their customers.

October, the golden harvest season, marks the tenth "Month of Giving" for Avaya. During this time of warmth and gratitude, the Avaya teams in Beijing, Shanghai, and Dalian participated in the charity book donation event "Love Sets Sail, Passing on the Fragrance of Books," initiated by Haidian Library in collaboration with the "Spring Rain Project." Employees gathered books from their homes, giving these unused books a new life, extending their value, and spreading the nourishment of knowledge.

Recently, Dubai Police strengthened its partnership with global customer experience (CX) leader Avaya to jointly launch an artificial intelligence-powered virtual assistant engine named "Amna," designed to handle various inquiries from citizens and the public.

Are you concerned that customer experiences may vary significantly due to factors like agents, time, or communication channels? It can be difficult to pinpoint specific instances, as consistently tracking this information is not an easy task.

Fano is a language artificial intelligence company specializing in speech recognition and natural language processing technologies. Its core technologies include automatic speech recognition, speech synthesis, natural language processing, and voice biometrics. Founded in 2015 by researchers and engineers from The Hong Kong University of Science and Technology, Fano focuses primarily on the development and deployment of speech recognition systems. Their technology is based on deep learning and artificial intelligence aimed at addressing various challenges in speech recognition and natural language processing, such as multilingual support and accuracy in noisy environments.

Renowned creator and original star of the Tony Award-winning Broadway musicals "Hamilton" and "In the Heights," Lin-Manuel Miranda, announced as celebrity keynote speaker.

NICE CXone Expert is an intelligent knowledge management solution designed to respond to customer needs when they arise, enabling customers to easily find accurate answers through self-service. Expert is part of the CXone cloud-native platform, optimizing enterprise information content to enhance customer experiences seamlessly through self-service, starting from internet searches and extending across various web pages, chatbots, and digital channels.

Employee Engagement Management Tool (EEM) EEM facilitates the achievement of your organization's customer service objectives with greater ease and efficiency. It intelligently identifies solutions for personnel gaps, proactively manages agent communications, and automatically adjusts schedules within the NICE scheduling management system. This ensures that agent resources meet customer demands while eliminating daily operational pressures.