Recently, Avaya officially launched the new Avaya Infinity™ platform. This platform is designed to unify fragmented customer experiences and help businesses transform their contact centers into Connection Centers, further strengthening their most valuable customer relationships.

Recently, global customer experience (CX) leader Avaya and Forrester Consulting jointly released a groundbreaking research report titled “From Automation to Orchestration: The AI-Powered Future of Customer Experience.” This report provides an in-depth analysis of how artificial intelligence (AI) is reshaping customer experience in contact centers and offers insights into the latest trends and key challenges enterprises face in implementing AI.

In today's highly competitive business environment, providing exceptional customer service has become a key factor for businesses to stand out. Traditional customer service centers face challenges such as high labor costs, low efficiency, and poor customer experiences. The rise of artificial intelligence (AI) technology has brought about a revolutionary change for customer service centers, from speech recognition to sentiment analysis. AI is making customer service smarter, more efficient, and more empathetic.

We are at the forefront of AI transformation in contact centers, offering cutting-edge solutions that completely change the way contact centers operate. AI has become a powerful tool, providing a range of applications that can automate daily tasks, enhance customer experiences, and increase overall operational efficiency.

We are at the forefront of AI transformation in contact centers, offering cutting-edge solutions that completely change the way contact centers operate. AI has become a powerful tool, providing a range of applications that can automate daily tasks, enhance customer experiences, and improve overall work efficiency.

New generative AI technology is continuously sparking interest in the future of customer experience (CX), with the potential to transform how brands interact with their customers.

October, the golden harvest season, marks the tenth "Month of Giving" for Avaya. During this time of warmth and gratitude, the Avaya teams in Beijing, Shanghai, and Dalian participated in the charity book donation event "Love Sets Sail, Passing on the Fragrance of Books," initiated by Haidian Library in collaboration with the "Spring Rain Project." Employees gathered books from their homes, giving these unused books a new life, extending their value, and spreading the nourishment of knowledge.

Recently, Dubai Police strengthened its partnership with global customer experience (CX) leader Avaya to jointly launch an artificial intelligence-powered virtual assistant engine named "Amna," designed to handle various inquiries from citizens and the public.

Are you concerned that customer experiences may vary significantly due to factors like agents, time, or communication channels? It can be difficult to pinpoint specific instances, as consistently tracking this information is not an easy task.

Fano is a language artificial intelligence company specializing in speech recognition and natural language processing technologies. Its core technologies include automatic speech recognition, speech synthesis, natural language processing, and voice biometrics. Founded in 2015 by researchers and engineers from The Hong Kong University of Science and Technology, Fano focuses primarily on the development and deployment of speech recognition systems. Their technology is based on deep learning and artificial intelligence aimed at addressing various challenges in speech recognition and natural language processing, such as multilingual support and accuracy in noisy environments.